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ABOUT THE BRAND
1. Who is Lab grown diamonds?
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Lab grown diamonds is an online jewellery retailer and in-house manufacturer specialising in handcrafted moissanite and lab grown diamonds jewellery. The brand operates its own production facilities, allowing full control over craftsmanship, certification, and quality. Lab grown diamonds functions as a manufacturer, wholesaler, and retailer, which allows wholesale-level prices to be offered directly to customers.
2. What does Lab grown diamonds specialise in?
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Lab grown diamonds specialises in handcrafted moissanite jewellery, lab grown diamonds pieces, and premium gifting sets crafted with artisan skill and luxury finishes.
3. Why does Lab grown diamonds offer wholesale prices to retail customers?
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Lab grown diamonds owns its manufacturing and avoids middlemen, allowing the brand to pass wholesale efficiency directly to customers.
PRODUCT QUALITY & MATERIALS
4. What makes lab grown diamonds jewellery a premium choice?
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Lab grown diamonds jewellery delivers the brilliance, hardness, and sparkle of mined diamonds at a more affordable price.
5. Are lab grown diamonds real diamonds?
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Yes. Lab grown diamonds have the same chemical structure, optical properties, clarity, and brilliance as mined diamonds.
6. How do lab grown diamonds compare to natural diamonds?
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Both share identical physical and optical properties, making them visually indistinguishable.
7. Why do lab grown diamonds cost less?
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They avoid mining, middlemen, and distribution markups, reducing costs without compromising quality.
8. How are lab grown diamonds created?
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They are grown in controlled environments using advanced technology that mirrors the high-pressure, high-temperature conditions found deep in the earth.
9. Do lab grown diamonds lose shine or colour over time?
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Lab grown diamonds retain their clarity and brilliance permanently.
10. Is moissanite a real gemstone?
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Yes. Moissanite is a premium gemstone known for exceptional brilliance and fire.
11. Why does moissanite sparkle more intensely?
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Moissanite has a higher refractive index which increases fire and brilliance.
12. Is moissanite durable?
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Yes. Moissanite rates 9.25 on the Mohs scale, making it extremely durable.
13. What metals are used in your jewellery?
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Most pieces use 925 white silver with luxury rhodium plating for a bright white gold appearance.
14. Will rhodium plated jewellery tarnish?
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Rhodium plating provides strong resistance to tarnishing, maintaining shine with proper care.
15. Are the stones in your jewellery ethically sourced?
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Yes. Lab grown diamonds and moissanite stones are ethically produced, certified, and sourced responsibly.
ETHICS, SOURCING & VALUE
16. Why are your products so affordable?
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The brand produces jewellery in-house, avoids retail markups, and operates with smaller profit margins focused on long term customer loyalty.
17. Do you mass produce jewellery?
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No. Every piece is handcrafted to order for quality and precision.
18. Why do handmade pieces vary slightly?
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Handcrafting ensures each piece carries artisan detail, offering uniqueness and individuality.
19. Why does Lab grown diamonds manufacture in Dubai?
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Dubai is known for exceptional jewellery craftsmanship, high certification standards, and premium gemstone grading facilities.
20. Are lab grown diamonds environmentally friendly?
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Yes. They eliminate mining damage and reduce environmental impact significantly.
21. Are lab grown diamonds conflict free?
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Yes. They are entirely conflict free.
22. Do lab grown diamonds hold value?
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Yes. They are real diamonds with recognised grading and long term durability.
23. Do lab grown diamonds pass diamond testers?
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Yes. Lab grown diamonds pass diamond tester checks.
CERTIFICATION & AUTHENTICITY
24. Do you include certification with every purchase?
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Yes. Every moissanite purchase includes a sealed moissanite certificate and matching credit card certificate card.
25. What does the moissanite certificate include?
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It includes clarity grade, cut quality, brilliance rating, colour grading, and full gemstone verification.
26. Do lab grown diamonds pieces include certification?
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Yes. Certification verifying authenticity and grading accompanies lab grown diamonds jewellery.
27. How do I verify my moissanite certificate?
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Scan the QR code on the credit card sized certificate card for instant online verification.
28. Is the certificate accepted internationally?
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Yes. Certification is recognised and verifiable worldwide.
29. Why do you provide two forms of certification?
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The sealed paper certificate and portable credit card certificate ensure both luxury presentation and instant verification.
30. Are your certificates secure?
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Yes. Each certificate uses unique verification codes and QR validation.
PACKAGING & UNBOXING
31. What presentation box does my jewellery arrive in?
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Jewellery arrives in a premium grey presentation box with soft black cushioning.
32. How are rings packaged?
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Rings are presented in square luxury boxes.
33. How are bracelets and pendants packaged?
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Bracelets and pendants come in long luxury boxes.
34. How are earrings and sets packaged?
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Earrings and full sets come in premium square display boxes.
35. Is your packaging branded?
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No. All packaging is fully unbranded for privacy and gifting discretion.
36. Do you provide an unbranded gift bag?
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Yes. Every order includes a premium unbranded gift bag.
37. Can the gift bag vary?
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Yes. Slight colour or shape variations occur depending on availability.
38. Does each item include jewellery tags?
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Yes. Tags display carat weight and clarity linked to the certificate.
39. Is the unboxing experience luxury?
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Yes. Every detail is crafted for a premium presentation.
OUTER PACKAGING & SHIPPING
40. How are orders packaged for delivery?
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Orders are shipped in secure brown boxes or padded brown envelopes.
41. Why is the outer packaging unbranded?
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It ensures privacy, discretion, and prevents drawing attention during delivery.
42. Will the delivery packaging fit through my letterbox?
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Yes. Most parcels are designed to fit through standard letterboxes.
43. Is delivery tracked?
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Yes. Tracking is provided from dispatch to delivery.
44. Do you ship internationally?
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Yes. International shipping is available based on destination.
45. What happens if I am not home during delivery?
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Your order may be posted through the letterbox or held securely depending on courier policy.
46. Is the packaging secure for jewellery?
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Yes. Outer packaging protects the box inside from impact and transit damage.
ORDERING & PRODUCT INFORMATION
47. Can I choose different ring sizes?
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Yes. Most rings come with multiple size options.
48. Do you offer customised jewellery?
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Customisation may be available depending on the design.
49. Can I request specific stone sizes or shapes?
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Yes. Many items offer multiple carat and shape options.
50. Are product photos accurate?
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Yes. Photos show the real jewellery under natural lighting.
51. Do items include clarity and carat tags?
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Yes. Tags display carat weight and clarity details linked to certification.
52. Is your jewellery handmade?
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Yes. Every piece is handcrafted by skilled artisans.
53. Why do handmade items have slight variations?
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Handcrafting adds character, uniqueness, and a personal artisan finish.
RETURNS & EXCHANGES
54. Do you accept returns?
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Yes. Returns are accepted if items are unworn, in original condition, and include certificates.
55. Can I return an item without the certificate?
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Certificates must be included. Missing certificates may affect return eligibility.
56. Can earrings be returned?
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Earrings must be unworn due to hygiene standards.
57. What if my jewellery arrives damaged?
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A replacement will be arranged once reported.
58. How long do returns take?
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Processing typically takes a few working days once received.
59. Do I need original packaging for returns?
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Yes. Packaging and certificates must be returned.
GIFTING & OCCASIONS
60. Is your jewellery suitable for gifts?
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Yes. The luxury packaging and unbranded bag make it gift ready.
61. Will the recipient know where I purchased the jewellery?
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No. Packaging is intentionally unbranded for privacy.
62. Can I ship directly to the gift recipient?
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Yes. Orders can be sent directly to their address.
63. Does packaging contain any prices?
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No. No pricing is included.
64. Are your items suitable for engagement gifts?
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Yes. Lab grown diamonds and moissanite are both popular for proposals and celebrations.
CARE & MAINTENANCE
65. How do I clean moissanite jewellery?
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Warm water, mild soap, and a soft brush are recommended.
66. Should I remove jewellery before showering?
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Yes. Removing jewellery protects the plating and keeps the metal looking new.
67. How do I protect rhodium plating?
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Store jewellery in the presentation box and avoid abrasive chemicals.
68. Does moissanite lose brilliance over time?
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No. Moissanite maintains brilliance permanently.
69. How should I store my jewellery?
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Keep pieces in their presentation box to protect metal and stones.
70. Can lab grown diamonds withstand daily wear?
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Yes. Lab grown diamonds are real diamonds and are suitable for everyday use.
71. Is moissanite suitable for long term wear?
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Yes. Its durability makes it ideal for daily use and special occasions.
